University Behavioral Center

They don’t allow every child to eat and will shut communication off without talking to the family or telling the family their is even an issue! My sister has been there since about 1 am this morning and only ate a bag of chips! She was also told she could sleep in by the nurse who brought her back since she hadn’t slept in 2 days and then the staff this morning all yelled at her and told her she wasn’t allowed to sleep in! They pushed her so much with the negativity they were showing her that it made her have a breakdown on the phone after she was finally able to call my mom! They were punishing her for sleeping in till 11 and wouldn’t let her call HER OWN MOTHER till 6 ish this afternoon. My sister my mom and I have been trying to get ahold of her a lot of the day today and they refused to let her talk!!! Later to find out again when they finally let her call my mom that “the staff kept telling me ‘your sister is trying to talk to you’ ‘your mom is trying to talk to you’” rubbing it in her face that they won’t allow her to call! When my mom finally got her call my sister was breaking down bawling about how everyone is so rude to her and no one is helping! She has been through a very traumatic experience and the staff would rather yell at my mom and I about her sleeping in than addressing the fact that she WAS NEVER FED and THEY WANT TO CUT OFF COMMUNICATION WITH THE FAMILY WITHOUT NOTIFYING THE FAMILY!! When I called the lady I spoke to started yelling at me saying they don’t allow sleeping in unless a doctor approves it and my sister told us the nurse who brought her back did! I was calm and told her they needed to be patient and kind with their patients. Honestly in my head I was thinking “if they really talk to me like this I can’t believe the way they talk to their patients” she eventually yelling and just said “hold on”. Then I was rerouted to a staff member who told me she would look into it and call me back and make sure that my sister got food and that she was ok. I NEVER GOT A CALL! I then called again about 45-60 minutes later. After being on hold for 45 minutes someone answered and hung up! I had to call again and finally someone answered right away he said he was going to make sure she was fed and ok. It should not have taken 3 hours for my sister to eat dinner! She was up when everyone else was for dinner! They clearly have no communication skills and for a place that works with mental health patients you would think they would know better and treat people better! DO NOT go here it’s horrible and only makes you worse! My sister came in saying she was going to try and get the help she needed just for less than 24 hours later to breakdown saying she wants to come home! It’s truly heartbreaking the amount of disrespect this staff shows! I am so sorry to anyone who has more trauma because of this place! IF YOU ARE GOING TO WORK IN THE MENTAL HEALTH FIELD LEARN TO SHOW KINDNESS TO PEOPLE WHO ARE AT A LOW POINT IN THEIR LIFE!

I was admitted to the youth center in January and its absolutely terrible. Did not help in any way period. The staff were terrible and unprofessional, and had no LGBTQ+ sensitivity training. Never send your child here voluntarily.

This is the worst place I have ever tried to work with. I tried to get information, and after talking to 7 yes 7 people, i was either given a number with voicemail or told someone would contact me. I had to give sensitive medical information about a patient there to get a response. They refused to adhere to hippa laws in any way EXCEPT when I was requesting information about my daughter. I don't care how bad my child is, I WILL NEVER SEND HER HERE AGAIN AND I SUGGEST NO ONE ELSE GO HERE FOR HELP EITHER. The people I spoke to were rude and incompetent, and intrusive. They reused to listen to me tell them what was really the issue. They just keep people to get as much money as they can before allowing them to leave. The entire place is a mess.

My son was admitted for a 3 to 5 day stay. Every time I talked to him he was scared of everything. The other kid's the staff. The nurses can't answer any questions. Half the times I call you can't get through to anyone. I was not notified when my son was assaulted by another kid. I've asked to speak with the doctor twice to no avail.. I highly suggest taking your child anywhere but here.

Run far away . This place is a huge scam . Our daughter Was brought in on a Baker at. She was given absolutely no medicine. Actually, they even allowed her to wake up and stay up at night to help them with their adult duties. 2 weeks after she had been released with absolutely no change whatsoever. We received a very plain bill stating that the her stay for 3 days or less than 72 hours equalled over $6600! They lie to you on intake stating it's OK that you don't have financial abilities and that it's OK that you don't carry insurance. However, do not fall for their scams.